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Login Name

Contact Number

Contact Email

Number you tried to call

Destination with problem

Date and Time of Trouble:

    / / : (hh:mm) GMT


Trouble type:

    Access Number unreachable / not working
There are problems with a specific access number

    Accounting / Balance / Credit / Rate
Problems with specific clients or company accounting

    ANI / PIN authentication
Problems accessing the system with ANI or PIN

    Dead Air
Calls fail to dead air

    Destination unreachable
A Specific destination cannot complete calls

    Error Message / Tone
Calls fail to an error message or tone, please give more info bellow

    Other
Any other problem, please describe bellow.

    Poor Quality
Poor voice quality during a call, please describe echo, latency etc.

Description:


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Please provide as much detail as possible about the problem.
  Tickets opened without specific details will be delayed in their resolution.

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